HK & Maintenance
A easy to use Housekeeping & Maintenance System
Asapian provides an extremely simple & easy way to manage housekeeping and maintenance activities of any property that is fully integrated into the All in One Hotel Management System that can make the tasks of any maintenance & housekeeping team very easy to manage the hotel effectively.
What makes Asapian the best housekeeping & maintenance system?
Extremely easy to use and simple to understand
Issue & ticket management system for both maintenance & housekeeping teams
Management of linen laundry, mini-bar, and guest laundry easily
Detailed Reports to manage all housekeeping & maintenance tasks
Lost & Found functionality integrated into system
Manage maintenance of entire group / chain of hotels easily
Block rooms & Create Out of Order entries directly from Maintenance module
Integrated seamlessly into the All in One Hotel Management System
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What are the features in Housekeeping & Maintenance System?
Mark Room clean / dirty:
Rooms can be marked as clean / dirty either from Stay View or from the Housekeeping View. The housekeeping staff can be given limited access to the housekeeping module from their they can easily mark clean / dirty. Checkin to any room cannot be made unless it is marked clean, and the time that a room is dirty can also be tracked in the system easily.
Room Status Report:
This is the sample report that tracks the current status of each room, along with details of each guest staying in it, and expected checkout or any other information along with it.
Customisation of Module:
The maintenance module for each room can be configured by defining specific areas of the property (like rooms, lobby, banquets, garden, restaurant, etc), which can then be easily tracked with each tasks. The Status that each hotel chooses to use can also be customized (eg: In Progress, Completed, Postponed, etc). Each task can also be categorised into a type of operation (housekeeping, preventive maintenance, repair, etc).
Tickets / Issue Management:
The tickets / issues can be created in the HK / Maintenance Module and assigned to any team member along with priority. These tickets can be updated at any time with either change in status, or just a regular update. Moreover, if the Area is linked to Rooms, these issues can be linked to existing room numbers from PMS system, and even block / create Out of Order entries in the PMS with this module.
Maintenance / Housekeeping for chain hotels:
Asapian allows you create maintenance and housekeeping across the entire group of properties. This means common group users will have access to issues across the group, moreover, configuration of status, people can be done which are common for the entire group.
Operations Module:
Asapian also includes an Operations Module along with the housekeeping / maintenance module that can be used for properties to track daily tasks that are not connected to the PMS system. These tasks can include any maintenance tasks (like taking photos of team meeting, uploading videos of property, or recording certain metrics related to hotel operations). All these data / metrics can be used for better housekeeping & maintenance of property.
Laundry Management System:
Laundry is a very crucial part of every hotel, and most hotel management systems do not do a great job at managing linen / laundry. Asapian hotel PMS gives the ability to configure all the stock / inventory of linen items used (including guest towels, bedsheets, etc), and it can be used by team to track the # of items sent for laundry / and received everyday. This can help keep track of total outstanding items on a regular basis and mange this functionality better.
FAQ
How to manage housekeeping & operations in a hotel management system?
Housekeeping & maintenance are extremely critical areas for any hotel property management system and integral to running optimum operations. Any best property management system like Aiosell should support these functions in the following manner:
Ability to mark each room as dirty / clean and ensure checkin should not be allowed on any room before its marked clean.
All maintenance issues with the hotel should be entered in the hotel PMS system either at room level, or at public area level. Software should have functionality to define multiple areas within the hotel, in which the maintenance issues can be assigned.
All maintenance tasks should be assigned to Hotel Staff in the software, and there should be functionality to mark tickets as “Closed” or “Open”.
The hotel PMS reports should have the ability to generate daily housekeeping status reports, along with a list of maintenance tasks (both at hotel or group level) .
Laundry module should be integrated within the hotel PMS housekeeping module. This includes defining all existing linen available at the hotel, and keeping track of linen in each room and tracking all incoming and outgoing laundry.
Lost & Found is another feature to be included in hotel PMS system.
Minibar checklists and housekeeping team task lists should be part of the hotel property management system also.
How to manage maintenance & Out of Order rooms in hotel PMS system?
A property management system should easily allow the front desk team to mark a rooms as Out Of Order (blocked for maintenance) or booked for complimentary stay.
These rooms should not be counted towards occupied rooms, Revenue Reports, however they should be adjusted for while counting available inventory and sending the data to any channel manager or online travel agency.