Review Management
An easy to use Reviews & Reputation Management System
Asapian provides an extremely simple & easy to use Reviews & Reputation management system that help manage guest feedback, reviews, replies, and ratings in a seamless way that makes managing the multiple properties / chains / groups within its All in One System.
What makes Asapian the Review & Reputation Management system?
Asapian is the best Review & Reputation Management system due to the following reasons:
Extremely simple & easy to use
Real-time notifications from all channels
Simplified aggregation of ratings to assess
Review Analytics that make analysis of sentiments / issues
Integration with PMS & Channel Manager system & Reports
Templated reply templates available for easy management
Integration with AI
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What are the features in Asapian Reviews & Reputation Management System ?
Real-time Reviews Aggregegration:
Aiosell accumulates reviews from all major OTA channels in a simple / easy to use user interface and provides real-time notifications / alerts for these reviews.
Reviews Summary with weightage:
Aiosell provides an overall summary metric of reviews from all OTAs into a standard / simple metric. It also allows you to provide additional weightage to any OTA for the combined metric, which can help the property focus their attention on any OTAs. These metrics can be aggregrated for any time period (week, month, year).
Reviews Summary / Sentiment Analysis:
Aiosell uses AI to summarize the reviews sentiment for a given time period, which can help hotel owner understand the feedback from customers in a quick / succinct manner.
Reply To Reviews Easily:
Aiosell provides a simple and easy way to reply to reviews for major OTAs from within the Aiosell user interface. This helps post the replies in real-time to the OTAs.
Integration with PMS / Channel Manager:
Aiosell integrates the reviews for all guests into a common database and tags it to guests stayed in the property, as measured by the Property Management System. This helps keep a single overall view of the customer, and track their feedback from multiple stays or multiple touch-points of the property.
FAQ
Why are Reviews important and can they be used forsuccess of a hotel?
Reviews & ratings are the most unbiases way for any hotel to keep a pulse on their services and what genuine feedback the guests are giving for any particular hotel.
Any hotel owner should closely monitor all reviews for the hotel, specifically keeping their eyes and ears open for negative reviews. Each negative review should be analyzed in detail, and should ensure that corrective measures are taken to correct the gaps in the service delivery.
Moreover, the guest reviews and ratings system should be measured, analyzed, and tracked in a very transparent manner with the staff of the hotel. Setting specific targets that are combined with rewards and penalties, can help the staff of the hotel also focus their attention on getting more positive reviews.
Reviews are the single most useful tool available for any new guests to understand the quality and service for a hotel. Good reviews are a great sales & marketing tool as they help a property sell itself, without having to spend high marketing spends on the property.